Vacancy: Aftersales manager Rotterdam

Brunott is looking for an experienced aftersales manager. Do you have affinity with luxury brands and products? Are you willing to pull out all the stops to maximize customer satisfaction and loyalty? Then please read on, because Brunott is looking for a experienced aftersales associate.

Working as an Aftersales Employee at Brunott
As a brand new Aftersales Employee at Brunott, you will be part of a great team and come to work in a dynamic work environment. You will be the right hand of a sociable aftersales colleague and take responsibility for the following main tasks:

  • Taking care of telephone contact with customers and suppliers 
    You are always on standby for incoming calls and are the first point of contact for questions, problems or complaints from customers and suppliers. In turn, you inform them about the status of orders or repairs;

  • Managing and processing orders and repairs 
    You follow up on orders and repairs (from the store and webshop). You are also responsible for placing new orders with our suppliers;

  • Processing, checking and handling (online) orders. 
    You book delivered orders and handle returns neatly. You provide new items with stickers, and you carefully pack both orders and repairs before shipping them to the customer;

  • You also maintain the webshop. In short: in all tasks
    In short: all tasks are about fulfilling a pivotal role between our jeweler, customers and suppliers.

What you can expect from us

  • A varied, challenging position of 18 hours per week (Monday, Wednesday and Friday);

  • A competitive salary;

  • A dynamic work environment in the heart of Rotterdam;

  • A permanent position in a fun, enthusiastic team. And that at the most beautiful jewelry store in the Netherlands!

What we expect from you

  • You have at least 3 years of after sales experience (hard requirement), preferably in the jewelry industry (less hard requirement);

  • You are fluent in Dutch and English (both spoken and written) and are communicatively very strong;

  • You are able to work independently and accurately;

  • You have demonstrable hbo- or wo-work- and -thinking level;

  • You can work fluently with Word, Excel and other MS Office applications;

  • You have knowledge of and experience working on Apple devices.

To apply?
Do you see yourself in our office? Then send your pitch (creativity pays off) and resume to

Acquisition on this vacancy is not appreciated.